TwigaMoney.com – TWIGA eWallet

Whether you’re sending money, betting on sports, shopping online or making your daily payments, your best option is TWIGA.

Summary

Name: TwigaMoney.com

Description: Whether you’re sending money, betting on sports, shopping online or making your daily payments, your best option is TWIGA.

twigamoney.com

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Comments Rating 1.08 (61 reviews)
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0.5

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61 Comments
  1. Transaction failure

    • (1)
      Overall Rating

    I tried to pay with the wallet at three different shops but with no result. Every time I try to pay, a pop-up message was displayed on my smartphone stating that the transaction failed. Useless wallet.

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  2. Poor coverage

    • (1)
      Overall Rating

    I tried the wallet on different online shopping websites as the TWIGA team claimed, that the wallet is available for paying with all online shopping websites. Unfortunately, the wallet isn’t working on most of the websites! Very poor coverage.

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  3. Very slow service

    • (1)
      Overall Rating

    I use this twiga for paying online. I order online and make payment using this app. But one of the major drawback is once you recharge the wallet it takes more time to reflect on your account.needed fast progressing and there customer care is very poor that don’t mind answering our questions well.

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  4. Voucher code unavailable

    • (1)
      Overall Rating

    I issued a voucher code with my connected debit card. I wanted to send it to my friend by e-mail but when I try to send it, an error occurred, and a pop-up message shown saying that the voucher code isn’t available!!

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  5. Topping-up issue

    • (1)
      Overall Rating

    I topped up my wallet two times with two different amounts of money but with no reflection! I checked the wallet after one day and after 5 days from the topping-up to find nothing added to my wallet! Unprofessional.

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  6. Debit card error

    • (2)
      Overall Rating

    As I read on their website, they’re stating that their debit card can be used worldwide in any ATM accepting MasterCards. I was in Italy last week and tried their debit card, but it never worked!

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  7. Loading my wallet took so long

    • (1)
      Overall Rating

    I tried to load my Twiga wallet as they claimed on their website. Disappointingly, It took a long time for the money to be loaded into my wallet. More than a month! Waste of time.

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  8. Wrong information

    • (1)
      Overall Rating

    Yesterday, I withdrew an amount of money from my account and I didn’t recognize the message delivered to me. When I read the message, I found that the amount withdrawn wrote in the message is wrong! It was lower than the right amount I already withdrew.

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  9. Unhelpful customer service team

    • (2)
      Overall Rating

    Their customer service team isn’t helpful at all! I had an issue withdrawing money from my account, I contacted them through email, they replied that someone will call me but with no result! Very disappointing.

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  10. Payment is unsuccessful

    • (1)
      Overall Rating

    Whenever I try to make any payment with my debit card, it always says that it is unsuccessful! I don’t know why! I contacted them later but without any clear explanation and the problem is still there!

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  11. Issue in transferring funds

    • (2)
      Overall Rating

    Most of what they’re claiming on their website regarding the transferring of the funds is not true. As I tried many times to transfer funds to my friend’s account but it results in errors and nothing was transferred at last!

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  12. Debit card isn't working

    • (2)
      Overall Rating

    I registered for TWIGA eWallet and I received my debit card. Two weeks later, I tried to use it online but It always says that there’s an error. I tried many online shopping websites but with the same result. Very disappointing experience.

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  13. Slow registration process

    • (2)
      Overall Rating

    TWIGA has a really slow registration process. I wanted to register with them after I heard about them from my colleagues at work. The registration took more than two weeks which is a very long time.

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  14. Scam

    • (1)
      Overall Rating

    Do not fall for this scam. They are just trying to get a hold of your money and then scam you off everything. You cannot use their wallet for online shopping or transactions or anything that they claim. A very huge scam!

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  15. Slow

    • (1)
      Overall Rating

    So long to make just one transaction and for it to reach the final destination . Extremely slow with the process and impossible to reach them when needed. Do not recommend at all.

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  16. Disappointed

    • (1)
      Overall Rating

    I have been trying to reach them for so long but that is of no use at all . Please find yourself another online option that is actually credible and secure . Do not risk losing all your money here unnecessarily .

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  17. Scam

    • (1)
      Overall Rating

    Twiga-ewallet has to be the worst services that I have ever used . I really wanted some help with my online services but this turned out to be very futile and useless .

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  18. Scam

    • (1)
      Overall Rating

    Twiga-ewaller has to be the worst service that I have used . It is very disappointing .I just wanted an online option for my payments but they turned out to be futile . Do not recommend .

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  19. Do not recommend

    • (1)
      Overall Rating

    Not the easiest option . it takes very long for a transaction and it is very time consuming .Do not recommend .

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  20. Would not recommend

    • (1)
      Overall Rating

    Terrible services . Takes a very long time and not effective at all . Wouldn’t recommend .

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  21. Discomfort

    • (1)
      Overall Rating

    I really felt discomfort when I used this platform. I used this once to pay online but had a very bad experienced. You cannot even contact their support easily. They are very hard to reach. Not anymore!

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  22. Disapproved and Bad support

    • (1)
      Overall Rating

    I actually don’t how to make a transaction online so I asked help to their customer support but instead of assisting me, he just let me read the instructions online and inform me to follow the steps. What a bad customer support they have! I need assistance and yet he just let me do it myself.

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  23. So Inconvenient

    • (1)
      Overall Rating

    Not the best option at all! I’ve tried it once and I experienced lag and it took about 20 minutes for one transaction. I’ll never use it again!

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  24. Needs Enhancement

    • (1)
      Overall Rating

    I thought I can now easily pay online using this platform but I was wrong and I’m sad that I’ve tried this because it ‘s not convenient at all. The system needs enhancement.

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  25. Very Slow

    • (1)
      Overall Rating

    I won’t recommend this platform because I had a bad experienced with them before. Imagine it took about an hour for me to pay online where in fact the transaction should be easy and fast. I was upset!

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  26. Not Recommended

    • (1)
      Overall Rating

    No not for recommendation, Just received a negative feedback from my friend about their service. Good thing I was warned by my friend otherwise I might also experience bad service with them.

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  27. System Slow

    • (1)
      Overall Rating

    Not a best option! Just tried to send money online but it took almost 30 minutes to finished the transaction. Never again!

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  28. Slow

    • (1)
      Overall Rating

    They said TwigaMoney is the best option, I don’t think so because they don’t even improve their website. Every time you open the page it’s too slow.

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  29. Not Approved

    • (1)
      Overall Rating

    I spoke with their customer support and I asked something about their services however she’s a bit irritated because I asked a lot of questions to her. Of course being a customer support she should treat her clients/customers well. Not Approved!

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  30. Poor and Lazy

    • (1)
      Overall Rating

    Poor and Lazy customer service! They were not helping me with the process. They just allowed me to do it myself. Disappointed!

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  31. Needs Improvement

    • (1)
      Overall Rating

    It’s not easy and convenient to pay online using this site. I just tried it but it’s a bit slow. Needs improvement!

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  32. Not recommended

    • (1)
      Overall Rating

    They have a poor and bad customer service. They don’t even know how to appreciate or approach their clients/customers.

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  33. Dissatisfied

    • (1)
      Overall Rating

    I don’t think TwigaMoney is the best option for sending money or shopping online especially if you are in rush. I had a bad transaction with them, their site is too slow. it’s not user-friendly!

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  34. POOR CUSTOMER SERVICE

    • (1)
      Overall Rating

    I lost so much money while doing online transactions. Very bad customer service. Highly disappointed with their service.

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  35. Not recommended

    • (1)
      Overall Rating

    I do not recommend using this service, they do not fulfill the promises they make. They are difficult to reach and their employees are not approachable. I would not use their service again.

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  36. Not recommended

    • (1)
      Overall Rating

    I do not recommend them, the company has very low quality customer service. I was made to wait for long times. I do not recommend using their service as they are not professional.

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  37. Dont’t believe them

    • (1)
      Overall Rating

    Beware of these people all they have to do is to deceive us, stole our money and just disappear.

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  38. Horrible

    • (1)
      Overall Rating

    Do not use this.. they are scam. My sister transfer money to my wallet and it’s been 3 weeks I haven’t receive it!

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  39. So bad

    • (1)
      Overall Rating

    I transfer funds to my family in my home country but they did not receive the money at all. Please, fix this.

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  40. Useless service

    • (1)
      Overall Rating

    Had a hard time log-in to my account. I contact customer service they told me there is a mistake in my password but that is not the case. Bad service.

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  41. Disappointed

    • (1)
      Overall Rating

    Their customer service is quite hard to approach. first time using their service and I’m disappointed.

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  42. unacceptable rude service

    • (1)
      Overall Rating

    this way was the worst decision for me. The experience was a scam and i couldnt be more dissapointed. They messed up my payment for online shopping and i wanted a refund but the one i was talking to was so rude to me i cant believe it.

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  43. Very poor

    • (1)
      Overall Rating

    Poor training for the staff, low quality service and poor behavior 3 people are sitting one of them is working.

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  44. Zero satisfaction

    • (1)
      Overall Rating

    i had very bad experience unfortunately last week, when i was transfer money to my country. staff should be properly trained to deal with the customer. staff attitude was not satisfactory.

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  45. Staff is mean

    • (1)
      Overall Rating

    Staff is so mean please train and teach them about the respect of the customer specially there was a lady at a counter no greeting and communicate in aggressive

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  46. No use

    • (1)
      Overall Rating

    they never pick up the phone even if you call them for million times.

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  47. Doesnt care

    • (1)
      Overall Rating

    Low customer care support ..never answer even in Toll free number too

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  48. Irresponsible

    • (1)
      Overall Rating

    Very irresponsible service. Took more than 5 days to get my money credited. They dont have atoll free customer care and a minimal number of call centre staff.

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  49. poor quality service and horrible experience

    • (1)
      Overall Rating

    I had spent so much time and effort on this project. But the company outright rejected me and did not bother answering my questions. The level of unprofessionalism on display was insane. totally not recommended

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  50. Bad customer service

    • (1)
      Overall Rating

    So many issue regarding the customer service and they responded really late good thing I didn’t buy anything.

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  51. Poor service

    • (1)
      Overall Rating

    I had trouble paying my purchases online and I contacted the customer service but they were unresponsive.

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  52. Not the best option

    • (1)
      Overall Rating

    Their service is so poor I ordered online but my payment gets doubled. I contact them but they didn’t want to listen to my complain.

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  53. Poor quality service

    • (1)
      Overall Rating

    Terrible service. The customer service is not approachable they didnt care about the customers needs I wasted my time approaching them. Not good at all. I hope they will do better next time.

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  54. Really dissapointed

    • (1)
      Overall Rating

    My payment was not processed for two weeks. I tried calling and I was kept on hold for hours and made to do several rounds. Not expected from a business team. Totally would not recommend this.

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  55. Horrible Customer Service

    • (1)
      Overall Rating

    Their live chat application in the app is not really responsive. Very annoying to contact them!

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  56. Not Recommended

    • (1)
      Overall Rating

    It took time to process my payment and the customer service was so unprofessional!

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  57. Rude manager

    • (1)
      Overall Rating

    I did online grocery shopping and the payment was not even processed. I didn’t get my order and when I called them to ask, they didn’t respond to me. Unprofessional team

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  58. Bad service. Delayed response

    • (1)
      Overall Rating

    One of the worst services ever! They just waste your time and they dont even respond with an apology!!!

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  59. No Customer Support

    • (1)
      Overall Rating

    They denied me without providing a reason. I reached out for a reason and they refused to tell me. This is completely unprofessional.

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    • Service is poor

      • (1)
        Overall Rating

      They don’t give the output as they promised. When i tried making online payment there was a crash when i contacted them there was no good reply from them.It took me 15 days to get clear with the transaction process. Utterly disappointed.

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  60. Little trust

    • (1)
      Overall Rating

    I advise you not to contract with these Business Service. Bad reach. Not recommended.

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