DoTravel.com – Travel smart. Discover better.
DoTravel is made up of a team of passionate individuals from all walks of life and a mix of nationalities. We all have diverse beliefs, views, and dreams, but the one thing we share in common is our love of travel.
Summary
Name: DoTravel.com
Description: DoTravel is made up of a team of passionate individuals from all walks of life and a mix of nationalities. We all have diverse beliefs, views, and dreams, but the one thing we share in common is our love of travel.
Comments Rating
( reviews)
Overall
0.5
Visitor Reviews
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A disappointing encounter
Because Dubai was my next vacation destination, I was looking for things to do there. Their fees are substantially higher than the activity’s institution, I learned!! I’m not sure why they’re charging such high prices. This was an unpleasant experience.
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The phone number is no longer in use
The website contains no valuable information, and the inquiry phone number is no longer active. It’s tough to get in touch with them, either online or via phone.
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Documentation procedure for stalls
Dotravel only delays your paperwork, giving you frustration, and their costs are prohibitively expensive. Look for a more suitable alternative. Down two thumbs.
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Many activities are left out
Some sites and activities are not included. I found a better app with reduced prices that also contains over 100 additional sights and activities that DoTravel does not cover.
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So much time was wasted
There was an issue with the e-ticket I received in the mail. I tried contacting the customer service department. They told me it would only take a few minutes, but I ended up wasting over four hours of my day!
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This is not a good idea!
When I compared the internet costs to the attraction pricing list, I noticed that they were far higher than I had expected. I ended up spending over $100 more than I would have saved. This is not a good idea!!
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No confirmation was received
I bought tickets from dotravel and received no confirmation for 5 days. I received a correct response after phoning their customer support after 5 days and was allowed to book my tickets.
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Very ineffective
Their system is completely ineffective; nothing is done, they take a long time to contact you, and they are unsupportive of their consumers.
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worst experience.
In my entire life, I have never had a worse experience. My funds had been spent! I’ve been trying to get my money back for nearly three months, and the service has been extremely unhelpful.
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error
There was an error while saving the user. When you wish to save your settings, this appears. Why not repair this bug that has been for a long time?
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unplanned
Because maintenance isn’t planned and users aren’t informed, you can find yourself unable to access your data when you need it.
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Disrespectful
Disrespectful and slow employees I have tried contacting them multiple times, but all I have gotten is a negative response.
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difficulty
I had a difficulty with the e-ticket I received in the mail. I tried contacting the customer service department. They said it would only take a few minutes, but I ended up wasting more than four hours of my time that day!
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time was wasted
I do not recommend them because their customer service is subpar. My time was wasted, and I would not recommend using their services due to their lack of professionalism.
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time-consuming solution
Their reservation system is not user-friendly; it gets jammed frequently and annoys you; and it took me two hours to get my ticket online because I was halfway through and could not leave. Because it is a time-consuming solution, it is not recommended.
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useless system
They have a useless system that does not get anything done, takes a long time to contact you about things, and is unsupportive of its consumers.
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change their management method
Because the customer service is unpleasant and uninviting, I advise them to change their management methods in order to attract more customers, as well as encourage their employees to be more pleasant and cooperative.
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never respond
They never respond to consumers; I have messaged them several times to get their package; they do not care about their customers; I do not suggest this.
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Disrespectful
Disrespectful and slow employees I’ve tried contacting them multiple times, but all I’ve gotten is a negative response.
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A ruse
You should avoid using any of their products and services if you wish to travel with peace of mind. I met them through an online advertisement and quickly realized it was all a ruse not worth the money. This is not a good idea.
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This should not be used
Even attempting to use this website is a disaster. The user interface isn’t intuitive, and finding what you’re looking for takes a long time. I strongly discourage you from using these services. 2 out of 5 stars.
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I couldn't get a ticket because I couldn't find one
I had a difficult time obtaining a ticket with do travel and could have done so much more easily if I hadn’t used their services. The prices are also quite high, and rather than spending your money on this, you may discover more affordable alternatives elsewhere.
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uninviting
Because the customer service is unpleasant and uninviting, I advise them to change their management methods in order to attract more customers, as well as encourage their employees to be more pleasant and cooperative.
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ridiculously overpriced
They don’t even have any rates that are reasonable. They are ridiculously overpriced, even for the most basic flight arrangements, at this price.
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absurdly overpriced
Even for the most basic flight arrangements, they are absurdly overpriced at this pricing. You will jeopardize your vacation if you give them your money. Keep a safe distance from dotravel.
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System that is shabby and disorganized
The system is shoddy and difficult to use; you can’t simply make adjustments and will have to start over from the beginning; the effort isn’t worth it.
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Prices that are too high
There aren’t enough things on their list, and all of the major sights aren’t even open; how can they expect us to pay full price for this?
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I couldn't find a list of services
I couldn’t discover the packages of services they offer, and they were quite pricey, but it doesn’t matter if the services are offered in a way that makes it easy for me to choose; it’s all a ruse.
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Don't fall victim to this website's traps
They will present you with a low-cost choice on the website, then once you book, they will phone you and ask you to pay the difference, so you can either cancel or pay the difference. If you ask them to cancel the ticket, they will assure you that the money would be returned to you within one month.
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no response
The tour bus was late for the tour, so we had to wait a long time and contact them multiple times with no response.
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trouble
I have tried calling and emailing dotravel multiple times, but they have not responded. I am not sure what they are having trouble with.
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no longer useful
I am not sure what happened to this website, but it is no longer useful for planning vacations or saving restaurants or activities for future visits. It appears to be mainly concerned with hotel reservations. This is not very helpful.
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terrible attempt
The service’s lack of integrity has severely dissatisfied me. The UI is not user-friendly, and navigating it takes a long time.
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Disrespectful and unprofessional
I’ve never had a worse experience in my life. My money was squandered! It’s been about three months since I tried to get my money returned, and the staff has been completely disrespectful. Never employ their services.
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It's difficult to trust
It’s a difficult website to navigate. The UI is not user-friendly, and navigating it takes a long time. I would strongly advise you against using these services.
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Expensive and unworthy
Their rates are exorbitant and unjustified for the service they provide; it is conceivable to lower prices while still providing high-quality service, but they fail to do so.
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Unwelcoming and impolite
Because the customer service is unpleasant and uninviting, I recommend that they improve their management styles in order to attract more consumers and urge their employees to be more nice and cooperative.
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no assistance provided
You are unable to contact somebody who can assist you. It’s been over a week since I’ve been trying and unable to contact customer assistance. Dotravel will not provide any assistance.
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quite dissatisfied
They did not offer me with all of the information I requested, refused to listen to my concerns, and provided me with bad service. I was quite dissatisfied.
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disrespectful
Booking a tour with dotravel was the worst decision I would ever make. Because of the disrespectful and unprofessional CSR, I will never hire them again.
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It is not user-friendly
Finding information is never easy, and despite being shared, their current competition did not register. I’d like it to be more user-friendly for those of us who aren’t used to making reservations online.
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Fake
They are a con artist who will not respond to your booking and will not refund your money. The Fraud Company is not to be trusted at all.
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It is a waste of time
The customer interface is terrible!! Fake deals/prices redirect you to other websites for prices/booking, and the prices are not what this website advertises. it is a waste of time
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Service that is deceiving!!
Do travel appeared to be offering really attractive discounts on their travel plans, however, they fail to disclose all of the hidden fees. The costs blew out of proportion to the budget. Employees refused to accept responsibility and continued to make excuses.
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indecent responses
I bought tickets from dotravel and received no confirmation for 5 days. I received a decent response after calling their customer support after 5 days, however I was unable to purchase my tickets.
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So dissatisfied
Their service is so awful that they didn’t give me any information about my flight and told me to contact the airlines; there was no reason for me to pay them for their useless service, which is complete garbage.
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Flights are frequently canceled
I bought tickets, however owing to the current scenario, my flight is always canceled. As a result, I emailed Customer Support and asked for a refund. They advised me to wait, but my refund has yet to arrive!!
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Customer service at its worst
The personnel is unpleasant and unaccommodating; they refused to book my ticket on a convenient day for me and instead did as they pleased; I do not recommend them; they provide the worst service ever!
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At its apex, incompetence
It was not the most pleasant travel experience. For exorbitant prices, substandard services are offered. Employees are unprofessional and do not cater to the demands of the customers. It doesn’t work properly.
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shoddy service
After I completed the payment and it was marked as successful, but i received notification that my reservation had been canceled without explanation an hour later. It’s terrible that customer service is so shoddy for them.
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It was a horrible experience!
Customer service was really rude when contacting me for information. This tourism agency will never be used by me again!
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They are attempting to defraud you of your money
The costs are not cheap, but it would have been worth it if the services were decent; nevertheless, the services were terrible; they did not offer me any information on my trip and simply took my money and instructed me to contact someone else; they are complete con artists.
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Personnel that are disrespectful
The man who answered the phone when I contacted the main office to inquire about the baggage allowance immediately hung up. The operator sent me to the location where I purchased the ticket when I phoned them again. The baggage allowance could not be collected from the main office, he stated. The employees are rude, and proper customer service training is needed.
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There was no follow-up
They have not followed up with me, they have not given me any information about the trip or the baggage allotment, they are completely irresponsible, and when I called, they did not answer.
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Customer service is shabby
Customer service is shabby at best. They should learn how to treat their clients properly because it is a part of their job.
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unsatisfied
they have the worst customer service. I am really unsatisfied with the lack of sympathy displayed by the staff. It’s quite disappointing. The UI is not user-friendly, and navigating it takes a long time.
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not recommended
The prices are quite high. We were taken aback by our outgoings. There were costs that were not disclosed. It is not recommended.
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not recommend them
They provide poor customer service. When you need information, they have no way of communicating with their clientele. I will not recommend them.
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no decorum
I was quite upset with their lack of experience and the manner in which they dealt with their customers. When it comes to dealing with clients, they have no decorum.
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poor service
I despise how they show little concern for the work they do, provide poor service, and are nasty to consumers.
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shabby
Customer service is shabby at best. They should learn how to treat their clients properly because it is a part of their job.
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buggy
Websites and apps that are buggy. This has turned out to be a disaster. Several crashes occurred during the booking process, and when it was finally completed, the dates were incorrect. What a bad service; first and foremost, they tell you to get more points. However, you will not be able to purchase anything through the app.
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prohibitively high
The costs are prohibitively high. We were surprised by our out-of-pocket expenses because these were concealed costs. It is not advised.
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poor
I would not suggest Dotravel because the experience was poor, there were numerous hassles, and the communication was poor.
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poor and ineffective
They provide poor and ineffective customer service. I inquired about their travel rates and other personnel, but was simply sent to their website. It’s not at all professional.
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Arrogant!!!
The service’s lack of compassion has severely dissatisfied me. The team was obnoxious and out of control!! They didn’t want me to be a part of the decision-making process, so they fired me!!
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Disrespectful and unprofessional
I’ve never had a worse experience in my life. My money was squandered! It’s been about three months since I tried to get my money returned, and the staff has been completely disrespectful. Never employ their services.
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Expensive and unworthy
Their rates are exorbitant and unjustified for the service they provide; it is conceivable to lower prices while still providing high-quality service, but they fail to do so.
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It was a waste of time with them
I was really dissatisfied with their lack of experience and the way they treated their consumers. At the very least, notify me if a specific plan on the itinerary is altered. At the very least, return my calls!
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no longer useful
I am not sure what happened to this website, but it is no longer useful for organizing trips or storing restaurants or activities for future visits. It looks to be solely concerned with booking your hotel. Not at all helpful.
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rude
Customer service was really rude when contacting for information. This tourism agency will never be used by me again!
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scam company
This is a scam company; do not fall for it; they do not give any kind of service and are only interested in taking your money.
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Extremely expensive
They conduct truly horrible experiences after charging an unusual amount. Dealing with the company’s employees and tour guides is in and of itself a task!!
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It is a ruse
If you want to have a calm journey, don’t use their services. I recognized them from an online advertisement, only to realize that it was all a ruse and that they were not worth any money.
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'Awful experience'
We had a terrible experience reserving with Dotravel.com…
Unable to create an account with the password “password 8-.. characters” because it contains mixed special characters? Is this a mixed case? Nothing seems to work. Attempting to log in to Facebook is likewise unsuccessful.
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Squandered time with them
I was really dissatisfied with their lack of experience and the way they treated their consumers. At the very least, notify me if a specific plan on the itinerary is altered. At the very least, return my calls!
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completely pointless
It is completely pointless… This software just promotes a single website and does not display the lowest pricing, which is deceptive.
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no etiquette
Their customer service department is abysmal. They have no etiquette when it comes to interacting with clients. They primarily discussed costs and advised me to make a decision based on that information.
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System that is shabby and disorganized
The system is shoddy and difficult to use; you can’t simply make adjustments and will have to start over from the beginning; the effort isn’t worth it.
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Prices that are too high
There aren’t enough things on their list, and all of the major sights aren’t even open; how can they expect us to pay full price for this?
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Customer service is terrible
They provide poor customer service. When you need information, they have no way of communicating with their clientele. I will not recommend them.
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Customer satisfaction is non-existent
They appear to be new to the industry and have no idea how to deal with clients in terms of understanding and meeting their demands.
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fictitious activities
This portal promotes fictitious activities in order to entice consumers to book. As DoTravel claims on their website, I called one of the companies that had the activity. There is no such activity at their location, according to the representative!
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terrible
It is terrible that customer service is so shoddy for them. You respond slowly. This will not be suggested by anyone.
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not enough
There are not enough things on their list, and all of the major sights are not even open; how can they expect us to pay full price for this?
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advised me to wait
I bought tickets, however owing to the current scenario, my flight is always canceled. As a result, I emailed Customer Support and asked for a refund. They advised me to wait, but my refund has yet to arrive!!
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unpleasant
Because the customer service is unpleasant and uninviting, I recommend that they improve their management styles in order to attract more consumers and urge their employees to be more nice and cooperative.
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There will be no reimbursement
This travel website is a scam, and they canceled my flight without even offering me a refund. I wasn’t even told what was going on.
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Customer service is poor
They have a poor customer service department. When it comes to dealing with customers, they have no manners. I will not recommend their services for any type of trip.
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Better staff are required!
After charging an unusual amount, conduct extremely terrible encounters. Dealing with the company’s personnel and tour guides proves to be a challenge in and of itself!!
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dreadful experience!
My husband and I were on our honeymoon, and we were told to be in the hotel lobby by 9 a.m. We arrived on time, but the tour leader arrived at 11 a.m. without even bothering to explain why. Throughout the trip, he said very little and only spoke to us when we asked him a question. His responses were usually short and to the point. What a dreadful experience!
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forceful interaction
They were difficult to contact, and I didn’t receive complete information based on the booking specifics; instead, they mainly talked about costs and urged me to make a decision based on that.
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Performing the job incorrectly
Employees that are both incompetent and uninteresting. What good is it for them to be in that position if they don’t want to do their job properly?
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I couldn't get a ticket because I couldn't find one
I had a difficult time obtaining a ticket with do travel and could have done so much more easily if I hadn’t used their services. The prices are also quite high, and rather of spending your money on this, you may discover more affordable alternatives elsewhere.
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It is not a quick fix
Getting in touch with dotravel to get further information regarding a reservation was quite difficult. This is not the way to go if you’re looking for a quick treatment.
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Mislead consumers
I can’t believe how uncaring these people are; I couldn’t finish my booking and requested them to help me finish it, and they simply refused to serve a paying customer.
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disrespectful
I’ve been trying to contact them for a week, and they’re not helpful at all. They’re disrespectful and don’t try to help you in any way even when contact is establsihed with them.
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It's difficult to trust
It’s a difficult website to navigate. The UI is not user-friendly, and navigating it takes a long time. I would strongly advise you against using these services.
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I do not recommend it
I don’t recommend them because their customer service is subpar. My time was wasted, and I would not recommend using their services due to their lack of professionalism.
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exceedingly expensive
I discovered that their prices are significantly higher than those charged by the institution. With their cost for the most basic travel needs, they are exceedingly expensive. Please do not give them your money or your journey will be ruined.
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The system is really slow
For making online bookings, this is not a user-friendly site. This is my first time using this platform due to the lower pricing, however, I had a bad experience because the system is really slow and every page updates in 3-5 minutes.
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Genuine anguish
In today’s world, travel is no longer necessary. I also do not suggest this firm for the travel process because of the numerous paperwork required. It’s a tremendous annoyance!
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There's nothing fresh to discover
Is it feasible to gain additional knowledge from them? NO! There are no interesting places to visit. In the countries listed on their website, they provide traditional destinations. There’s nothing new to find here, and nothing new to learn.
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Unable to plan
It doesn’t flow well, and it’s impossible to prepare ahead. It’s not allowing me to add a place, and it’s only allowing me to search.
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So dissatisfied
Their service is so awful that they didn’t give me any information about my flight and told me to contact the airlines; there was no reason for me to pay them for their useless service, which is complete garbage.
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regretfull
I bought a flight that they stated would be refunded if the flight was cancelled. When I cancelled it, however, they did not provide me a refund. They aren’t giving us any accurate information. Other airlines always compensate in some way, but I didn’t get anything.
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Reckless
They were difficult to contact, and I didn’t receive complete information based on the booking specifics; instead, they mainly talked about costs and urged me to make a decision based on that. This is quite reckless.
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buggy
Websites and apps that are buggy. This has turned out to be a disaster. Several crashes occurred during the booking process, and when it was finally completed, the dates were incorrect. What a bad service; first and foremost, they tell you to get more points. However, you will not be able to purchase anything through the app.
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It is a waste of time
Customer interface is terrible!! Fake deals/prices, redirects you to other websites for prices/booking, and the prices are not what this website advertises. it is a waste of time
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Customer service that is both lazy and incompetent
I received an email stating that my flight had been canceled, and when I asked for a refund, they told me that I would have to connect with the airlines on my own. Why should I have to do it on my own if I used their service to book the tickets?
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quite difficult
The website is quite difficult to browse and I find it extremely difficult to make my reservations there. They appear to be new to the industry and have no idea how to deal with clients in terms of understanding and meeting their demands.
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There was no follow-up
They have no idea how to treat their clients; once the payment was finished, they did not respond, and I had to contact them to obtain information; this was quite unpleasant. I think they should have a distinct phone number for customers to call about follow-up.
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never easy
Finding information is never easy, and despite being shared, their current competition did not register. I would like it to be more user-friendly for those of us who are not used to making reservations online.
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It is not user-friendly
Finding information is never easy, and despite being shared, their current competition did not register. I’d like it to be more user-friendly for those of us who aren’t used to making reservations online.
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Stupid internet site
This isn’t a good website. This is the first time I’ve used it. After I completed the payment and it was marked as successful, I received notification that my reservation had been canceled without explanation an hour later.
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Keep your wits about you and stay away!
There is no package page for this travel website. The price isn’t always the same. Every time I go, the pricing list is drastically different. Employees are adamant about not answering your inquiries.
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I couldn't find a list of services
I couldn’t discover the packages of services they offer, and they were quite pricey, but it doesn’t matter if the services are offered in a way that makes it easy for me to choose; it’s all a ruse.
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Ineffective!!
They provide poor and ineffective customer service. I inquired about their travel prices and other personnel, but was just instructed to browse their website. It’s not appropriate. They should approach their consumers with respect.
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lot of scammers
There are a lot of scammers posing as agents on this website who will take your money and then stop responding to your calls and messages. Dotravel will not provide any assistance…
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Simply ineffective
Simply said, this is a pointless website. I’m attempting to plan a route from one location to another, and it expects me to handle everything. Why would I need to plan it if I knew everything in between the points?
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Wouldn't advocate
I do not advocate utilizing this service since they do not keep their commitments. They are hard to contact, and their workers are unapproachable. I’d never utilize their services again.
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They are attempting to defraud you of your money
The costs are not very low, but it would have been worth it if the services were decent; instead, the services were the absolute worst; they did not offer me any information on my trip and simply took my money and told me to contact someone else; they are simply crooks.
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There was no follow-up
They did not follow up, they did not offer me any data about the flight or the baggage allotment, they are completely irresponsible, and when I contacted them, they did not react.
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Personnel that are disrespectful
When I called the main office to ask about the baggage allowance, the man immediately hung up. When I called again, the operator sent me to the place where I bought the ticket. He reported that he could not receive the baggage allowance from the main office. The staff is rude, and proper customer service training is essential.
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difficulty with the e-ticket
I had difficulty with the e-ticket I received in the mail. I tried contacting the customer service department.
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That's an immoral way of speaking!
This is completely unprofessional! This is a truly immoral way of communicating. You don’t expect everyone to be aware of everything that you are. Please improve your customer service.
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ended up wasting more than 4 hours
The e-ticket that I received in the mail had a problem. I attempted to contact the customer support department. They said it will be handled in a few minutes, but I ended up wasting more than 4 hours that day!
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Never employ their services
I have never had a worse experience in my life. My money was squandered! It is been about three months since I tried to get my money returned, and the staff has been completely disrespectful.
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not clever at all
I was first enticed to their marketing slogan, “Travel smart, Do better,” but was disappointed when I tried to access their website and saw that it was slow to load. It is not clever at all!
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Customer service was really rude
Customer service was really rude when contacting for information. This tourism agency will never be used by me again!
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Costly and unworthy
Their rates are exorbitant and unjustified for the service they provide; it is conceivable to lower prices while still providing high-quality service, but they do not.
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Customer service is subpar
This is the worst decision I’ve ever made. I invested my time and effort in this company in the hopes of having a memorable experience, but it turned out to be the worst. It turns out that they not only have the worst service, but also the worst customer service.
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Not at all helpful
I’m not sure what’s happening to this webpage, but it’s no longer relevant for trip planning or bookmarking restaurants or activities for your vacation. It looks to be solely concerned with reserving your hotel. Not at all helpful.
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Don't be caught in this site's web traps
They will present you with a low-cost choice on the site, and once you book, they will call you to pay the difference, so you can either cancel or pay the difference.
If you ask them to cancel the ticket, they will assure you that your money will be returned within one month.
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Terrible
It is the worst payment experience I’ve ever had. This website forces customers out when they apply a voucher, then refuses to delete unusable bookings, forcing customers to wait until the booking vanishes. It is a waste of time…
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Websites for Natural Disasters
If this website is the only place where you have all of your reservation information, don’t rely on it! Maintenance is not scheduled, and users are not warned, so you may find yourself unable to access your information when you need it. utterly dissatisfied and a disaster
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Insufficient experience!
Their lack of experience and customer service fooled me greatly. At the very least, they should notify me if the route’s plans alter.
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Unwelcoming and impolite
Because the customer service is unpleasant and uninviting, I recommend that they improve their management styles in order to attract more consumers and urge their employees to be more nice and cooperative.
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Very terrible
Very terrible, and I was charged an astronomically high fee for the same flight I had booked via this agency! Do not use their service because they are con artists!
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Lacks credibility
It is not something I would endorse… Their tourist campaigns lack credibility… They simply converse and accept cash; they simply stole my money.
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Disrespectful personnel
When I called the main office to inquire about the baggage allowance, the man simply hung up the phone. When I called them again, the operator sent me to the location where I purchased the ticket. He stated that the baggage allowance could not be obtained from the main office. The personnel is disrespectful, and proper customer service training is required.
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Costly to the point of insanity
They do not have any prices that are fair. They are ridiculously overpriced, even for the most basic flight arrangements, at this price. If you hand them your money, you will jeopardize your trip. Maintain a safe distance from them.
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Completely dissatisfied
I am completely dissatisfied with the service’s lack of sympathy. The team was obnoxious and insane!! They did not bother to include me in the decision-making process and then dismissed me!!
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Unreliable and unprofessional
A full package page is missing from this travel website. The price list is inconsistent, and each time I arrive, I notice a substantial difference. Employees are unwilling to respond to your questions, let alone engage in a meaningful dialogue. There are a lot of better possibilities than this one.
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Stay away!!
There is no package page for this travel website. The price isn’t always the same. Every time I go, the pricing list is drastically different. Employees are adamant about not answering your inquiries.
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Not responsive
The system is completely broken. I need to modify the date, and they keep contacting the property, which obviously never receives a response…so I have to call customer service, and when I approach customer service, they don’t answer…
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This isn't good
I gave them a flight booking package for a tour of Europe. I later wanted to cancel the tour because I had other plans. They guaranteed me a complete refund within 72 hours of my departure. However, when I attempted to cancel, they told me that there would be a 50% penalty if I did. I was quite dissatisfied with their poor service.
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Prices have risen
Their prices are greater than those of other tourist agencies; when I compare the prices of the same destinations offered by other agencies, I see a 40% difference! Spending that much money on a single trip isn’t worth it!
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Does not communicate properly
It was a bad idea to book with this agency because they did not care to communicate and were unresponsive. Customer service is poor.
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Fraudulent
When the tour dates approached, I made a call to them, but they didn’t call me, so when I phoned them back, they said they hadn’t received any booking from your side. Despite the fact that I sent them a confirmation message, they refused.
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Incompetant
It was not the most pleasant travel experience. For exorbitant prices, substandard services are offered. Employees are unprofessional and do not cater to the demands of the customers. It doesn’t work properly.
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It's not worth it
My companion and I both traveled with this organization; the voyage was fine, but the hotel where we slept was awful; we paid for a five-star hotel room, but they gave us some random room with no proper ventilation or air conditioning, and they didn’t supply us with an alternative! Not a good idea!
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Employees are too lethargic
Customer service is poor, and employees are too lethargic to entertain clients. They take a long time to respond. This is not something I would advocate to anyone.
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Very late response
Staff who are unprofessional and lazy I have tried contacting them several times, but I have only received a very late response.
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Return my calls!!!!!
I was really dissatisfied with their lack of experience and the way they treated their consumers. At the very least, notify me if a specific plan on the itinerary is altered. At the very least, return my calls!
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Very expensive
I was looking for some activities to do in Dubai because it was my next vacation location. I discovered that their charges are significantly greater than the activity’s institution!! I’m not sure why they’re setting their rates so high. This was a disappointing experience.
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Fraudsters
When the tour dates approached, I made a call to them, but they didn’t call me, so when I phoned them back, they said they hadn’t received any booking from your side. Despite the fact that I sent them a confirmation message, they refused.
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Unhappy
Do not utilize dotravel website if you are looking for a peaceful travel alternative. They’re only going to waste your time and add to the length of your journey. They will not follow through on their commitments. Please keep your distance from them. It is not something I would suggest.
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Completely pointless
It’s a nightmare to even try to utilize this website. The UI isn’t intuitive, and it takes a long time to find what you’re looking for. I would strongly advise you against using these services. 1 out of 5
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Disappointed
If you want to travel with peace of mind, you should avoid using any of their offers and services. I met them through an internet ad and quickly understood it was all a hoax and not worth the money. Not a good idea.
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Unhappy
I struggled to acquire a ticket with do travel and could have done so much more easily if I hadn’t used their services. The costs are also rather excessive, and you might find more cheap alternatives elsewhere rather than wasting your money on this.
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Unjust
This is really unprofessional! This is a really immoral manner of speaking. You don’t expect everyone to be aware of all you are aware of. Please raise your customer service standards.
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Tactless
I was first drawn to their marketing theme “Travel smart, Do better,” but I was disappointed when I went to access their website and found it to be extremely slow to load. It’s not at all clever!
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Not recommended
I do not suggest them since their customer service is of poor quality. My time was squandered, and I would not advocate utilizing their services since they are unprofessional.
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Pointless
I purchased tickets, however, due to the current situation, my flight is always canceled. So, I sent an email to Customer Service requesting a refund; they advised me to wait, but I have yet to get my refund!!
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Extremely impolite
I am really dissatisfied with the service’s lack of sympathy. The squad was obnoxious and insane!! They didn’t care to include me in the decision-making process and then dismissed me!!
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Waste of time and effort
I was really dissatisfied with their lack of experience and the way they treated their consumers. At the very least, notify me if a specific plan on the itinerary is altered. At the very least, return my calls!
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Bothorsome
This is not a user-friendly site for making online reservations. This is my first time using this platform because they had reduced pricing, but I had a poor experience with it because the system is really sluggish and each page takes minutes to update.
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Not convenient
Their reserving mechanism is not user-friendly, they get jammed repeatedly and annoy you, and it takes 2 hours to get my ticket online since I was halfway finished and couldn’t leave in the middle. It is not suggested because it is a very time-consuming solution.
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Incompetent and unethical
Very disappointed, and they don’t seem to care about their consumers. I was duped, and they refuse to answer my queries or inform me of the change in intentions.
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Bad customer service
Customer service is poor because the employees are too indolent to amuse the clients. They are quite sluggish to respond. This is not something I would advocate to anybody.
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Customer service is subpar
When I phoned the main office to inquire about the luggage allowance, the gentleman simply hung up the phone. When I called them again, the representative advised me to contact the location where I purchased the ticket. He stated that the luggage allowance from the main office could not be provided. The personnel is nasty, and appropriate customer service should be taught.
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Poor customer service
They lack any excellent or dependable programming. Their employees were hostile, and it was clear that they had not had adequate customer service training. One of the most inconvenient schedules you’ll ever encounter.
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Very disappointed
I was quite upset with their lack of experience and the manner in which they dealt with their customers. At the very least, let me know if any of the itinerary’s plans change. At the very least, call me back!
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High costs
The costs are prohibitively high. We were surprised by our out-of-pocket expenses because these were concealed costs. It is not advised.
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Scam business
This is a scam business; do not fall for it; they give no service and are just interested in your money. The prices significantly exceeded the budget.
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Customer service is poor
Customer service is poor, and employees are too lethargic to entertain clients. They take a long time to respond. This is not something I would advocate to anyone.
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Lack of experience
I was really dissatisfied with their lack of experience and the way they treated their consumers. At the very least, notify me if a specific plan on the itinerary is altered. At the very least, return my calls!
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Dissatisfied!
I was really dissatisfied with their lack of experience and the way they treated their consumers. At the very least, notify me if a specific plan on the itinerary is altered. At the very least, return my calls!
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Bad service
They don’t have any decent or reliable programs. Their personnel was unfriendly, and it was evident that they had not been trained properly in customer care. One of the most inconvenient schedules imaginable.
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Very bad treatment!!
They lack good and credible programs. Their employees were very unwelcoming and they clearly were not properly trained for customer interactions. One of the worst itinerarys possible.
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Issues with booking
The costs are prohibitively high. We were surprised by our out-of-pocket expenses because these were concealed costs. Customer service is poor, and they don’t bother to entertain clients.
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No assistance whatsoever
I made a reservation for a trip to Germany. Everything was initially aided by the service team, but when I wanted to make a change to my booking, there was no assistance, which was a major letdown for me.
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Refused to confirm my booking
When the tour dates approached, I made a call to them, but they did not call me, so when I phoned them back, they said they had not received any booking from your side. Despite the fact that I sent them a confirmation message, they refused.
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Problems with housing
I booked a tour to Italy with them, and they stated at the time of booking that they would visit eight important cities, but they only visited six and indicated that they had a problem with housing, which was not pleasant, and that they needed to resolve this before the tour began.
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Not recommended!
When the tour dates approached, I made a call to them, but they didn’t call me, so when I phoned them back, they said they hadn’t received any booking from your side. Despite the fact that I sent them a confirmation message, they refused.
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Waste of time
By reserving using this website, I was able to plan a trip to Germany. They didn’t give me any savings; they simply said they would, so that’s why I booked, but it was a waste of time to go through this website when you could book directly.
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Nothing new to uncover
Is it possible to learn more with them? NO! They don’t have any interesting sites to visit. They give conventional destinations in the countries listed on their website. There’s nothing new here, and there’s nothing new to uncover.
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Infuriating
I tried to contact them about their forthcoming trip, but when I spoke with their tour agent, he was nasty and didn’t adequately address my questions. That was infuriating.
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Very costly for a single trip
Their prices are greater than those of other tourist agencies; when I compare the prices of the same destinations offered by other agencies, I see a 40% difference! Spending that much money on a single trip isn’t worth it!
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Did not supply us with an alternative
My companion and I both traveled with this organization; the voyage was fine, but the hotel where we slept was awful; we paid for a five-star hotel room, but they gave us some random room with no proper ventilation or air conditioning, and they didn’t supply us with an alternative! Not a good idea!
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Extremely disappointed
I’m extremely disappointed in this company because I tried to book a trip on their website for my next vacation, but there was a technical problem. I contacted their team, but they were uninterested! I was thinking about how thoughtless they are.
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Disapointing experience
I was looking for some activities to do in Dubai because it was my next vacation location. I discovered that their charges are significantly greater than the activity’s institution!! I’m not sure why they’re setting their rates so high. This was a disappointing experience.
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Contact number is no longer active
The website has no useful information, and the contact number offered for inquiries is no longer active. It is difficult to contact them, either through their website or by phone.
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Stalls documentation process
Dotravel simply stalls your documentation procedure, causing you frustration, and their fees are unaffordable. Look for a better option. Two thumbs down
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So many activities are not covered
Not all of the sights and activities are included. I discovered a superior application with lower costs that also includes over 100 additional attractions and activities not covered by DoTravel.
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Wasted so much time
The e-ticket that I received in the mail had a problem. I attempted to contact the customer support department. They said it will be handled in a few minutes, but I ended up wasting more than 4 hours that day!
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Not a good idea!
I compared the online costs to the attraction pricing list and discovered that they were significantly higher than I had anticipated. I paid almost a hundred dollars more than I would have saved. Not a good idea!!
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Did not receive any confirmation
I purchased tickets from dotravel and did not receive any confirmation for 5 days. After calling their customer service, I received a proper response after 5 days and was able to purchase my tickets.
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Very useless
The system they have is very useless, it does not get anything done, they take a long time to contact you on things and they are not supportive to their customers.
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Disrespectful
Staff who are disrespectful and sluggish I’ve tried contacting them several times, but I’ve only received a very negative answer.
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A hoax
If you want to travel with peace of mind, you should avoid using any of their offers and services. I met them through an online ad and quickly understood it was all a hoax and not worth the money. Not a good idea.
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Do not use this
It’s a nightmare to even try to utilize this website. The UI isn’t intuitive, and it takes a long time to find what you’re looking for. I would strongly advise you against using these services. 1 out of 5
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Struggled to book a ticket
I struggled to acquire a ticket with do travel and could have done so much more easily if I hadn’t used their services. The costs are also rather excessive, and you could find more cheap alternatives elsewhere rather than wasting your money on this.
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Not a quick fix
It was really difficult to contact dotravel in order to obtain additional information about a reservation. If you’re seeking for a quick fix, this is not the way to go.
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System is really slow
This is not a user-friendly site for making online reservations. This is my first time using this platform because they had a lower pricing, but I had a poor experience with it because the system is really slow and every page takes 3-5 minutes to update.
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I do not suggest
I do not suggest them since their customer service is of poor quality. My time was squandered, and I would not advocate utilizing their services since they are unprofessional.
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Real pain
Travel is no longer required in today’s world. Also, because of the numerous documents necessary, I do not recommend this agency for the travel process. It’s a real pain!
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Insanely expensive
They don’t even have any reasonable rates. With this cost for the most basic flight bookings, they are insanely expensive. Try not to give them your payment otherwise you will spoil your journey. Keep your distance from them.
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No discounts on travel rates
I was hoping for a discount on their travel rates, but they don’t have any. This isn’t anything I’m interested in. I’ll look for low-cost trip options.
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Irresponsible
The website lacks information and security, it does not feel safe to use, I am not recommending this to anyone because of how irresponsible they are
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No answer
They never answer the customers, I have messaged them multiple times wanting to book their package, they do not care about their customers, I do not recommend this
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Not practical for me
There are numerous documentation procedures to follow. It’s not practical for me. The travel expenditures are also fairly costly.
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Low quality
I do not recommend them, the company has very low-quality customer service. My time was wasted, I do not recommend using their service as they are not professional.
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Not doing the job right
Employees that are both inept and boring. What is the point of sitting at that position if they do not want to execute their duties properly?
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Unprofessional customer service
Customer service is unprofessional. Because this is a part of their profession, they should learn how to appropriately treat their clients.
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Slow to load website
I was first drawn to their marketing name “Travel smart, Do better,” but I was disappointed when I tried to access their website and found it to be slow to load. It’s not at all clever!
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False promises
I do not advocate utilizing dotravel’s service since they do not keep their commitments. They’re hard to get a hold of, and their workers are unapproachable. I would not use their services in the future.
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Bad manners
Use these services at your own risk. You’ll only be disappointed by their bad manners.
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Keeps malfunctioning
Over and over again, the website started to malfunction. It crashed the first time I tried to book a vacation, then it eventually opened properly, but it booked me on a completely another trip! I tried to return to the previous page or cancel, but nothing happened.
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Do not endorse this
This is a scam, they are not true to their word, did not help me with my bookings, and refused to return my money, they asked me to contact the airlines, super irresponsible, I do not endorse this service
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Have not returned my calls or emails
I’ve called dotravel several times and they haven’t returned my calls or emails. I’m not sure what their issue is.
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Never hire them again
It was the worst decision I’d ever made to book a tour with dotravel. I will never hire them again due to the rude and unprofessional CSR.
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Slow to respond to my emails
My emails are being answered very slowly by them.
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Bad customer service
This service is very bad, I do not recommend any to use it, they do not provide any information about the travel. I had a bad experience with them.
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Scam
Doshopping is constantly offering services that they do not have. Scam
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Incompetance at its peak.
Not the best travel experience. Very mediocre services provided for very high charges. The employees are very unprofessional and does not cater to the customer’s needs. Lacks proper functioning.
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Worst customer service
The staff are very rude and unaccommodating, they refused to book the flight on a day that worked for me and instead did as they please, I do not recommend them, worst services ever!
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Flight is always cancelled
I purchased tickets, but my flight is always canceled due to the current situation. So, I emailed Customer Support and requested a refund. They advised me to wait, but I have yet to receive my refund!!
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So disappointed
Their service is so bad, they did not provide any information relating to my flight and asked me to contact the airlines, there was no need for me to pay them then for their useless service, utter trash
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Immoral manner of speaking!
This is so unprofessional! This is a really immoral manner of speaking. You don’t expect everyone to be aware of everything you’re aware of. Please raise your customer service standards.
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Fraudulent
They are fraudulent, they took my money and did not book a flight and lied to me saying it was cancelled, and even refused the refund and stopped attending my calls. I was very disappointed
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So unprofessional
Our charter flight tickets were cheated and sold directly to other people’s tickets. This is not a professional attitude.
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Huge fee!!!
Very terrible, and I was charged an astronomically high fee for the same flight I had booked via this agency! Do not use their service because they are con artists!
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Careless
I can’t believe how careless these people are, I couldn’t finish my booking and i asked them to further assist me on it, and they just refused to provide service to a paying customer
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Lazy and incompetent customer care
I received an email saying my flight was cancelled, and when I asked them for a refund they asked me to connect to the airlines, why do I have to do it by myself if I used their service to book the tickets, how does that even work, so lazy and incompetent
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Bad customer service
This is the worst decision I have taken. I put my time and effort into this company hoping they would give me a memorable experience, but it turned out the worst one. Turns out not only do they have the worst service but even worse customer service.
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Horrible experience!
When contacting for information, the customer service was really nasty. I’m never going to utilize this tourism agency again!
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They are scamming you for money
The prices are not very affordable but it would have been worth it say the services were good, but the services were the absolute worst, they did not provide me with any information about my travel and just took my money and told me to contact someone else, They are just scammers
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No followup
They do not know how to treat their customers, there was no response from their side after the payment was completed, and i had to contact them to collect details, very rude. I would suggest they have a separate line for customers to call about followup
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Disrespectful personnel
When I called the main office to inquire about the baggage allowance, the man simply hung up the phone. When I called them again, the operator sent me to the location where I purchased the ticket. He stated that the baggage allowance could not be obtained from the main office. The personnel is disrespectful, and proper customer service training is required.
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No followup
There is no follow up from them, they did not give me any details relating to the flight and the baggage allowance, they are so irresponsible and when i called they never responded.
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Time wasted with them
They are just trying to scam everyone, they are after the money and refuse to provide services afterwards, it is very disappointing
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Obnoxious!!!
I am completely dissatisfied with the service’s lack of compassion. The team was obnoxious and insane!! They didn’t care to include me in the decision-making process and then dismissed me!!
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Unprofessional and Disrespectful
The worst experience I have ever had. wasted my money! Totally unprofessional staff trying to get my money back it’s been almost 3 months. Don’t use their service ever.
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Complicated and hard to trust
A very complicated website to use. The interface isn’t user-friendly and it is very time-consuming to get through. I would not recommend you to use these services at all.
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pricey and unworthy
Their prices are so high and not worth it for the service they give, it is possible to reduce prices and still provide good quality service but somehow they do not provide those.
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Bad experience
The manager i had contacted was very rude and unaccommodating, i was not happy with their services, so disrespectful
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Very uncooperative!
Do travel is very uncooperative. Bad service to the consumer.
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Uninviting and rude
The customer service is rude and uninviting, I would suggest them to change their management styles to attract more customers and encourage staff to be more friendly and cooperating
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Very Disappointed
My booking has totally disappeared off the website/app , I’ve re entered the details, but it says booking cant be found.
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Fake services
This is a scam business, do not fall for it, they do not provide any form of service and are looking to take your money, it is useless.
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Bad experience
The experience was not good, there were many inconveniences and the communication was so bad, i do not recommend dotravel.
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Not user friendly
Finding the information is never easy and entering their latest competition even though shared did not register. I would like it to be more user friendly for us not used to booking online.
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Costly!
The prices are rather costly. We were startled at our expenses. There were hidden costs. Not advised
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Fake
They are a fake people, after your booking they will not respond & they will not gonna refund your money. Fraud Company don’t trust at all.
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can't plan
Doesn’t flow through properly, can’t plan in advance. Not able to add location, it’s not moving forward showing searching only.
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Sloppy customer service!
It is awful that customer service is too sloppy for customers. You answer slowly. Nobody will suggest this.
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waste of time
Poor customer interface !! fake deals/prices, forwards you to other websites for prices/booking and the prices are not what is advertised on this website. waste of time.
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Nothing loads
Website is slow. Nothing loads. Keeps saying network too slow. I have full services and everything else on my phone works fine.
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Deceiving service!!
Dotravel seemed to be providing very good prices on their travel plans but what they don’t tell you are all the hidden charges. The prices drastically went way over budget. The employees did not take responsibility and kept making excuses.
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Bad interface
I liked the website. But interface sucks, delayed responses. It takes hell lot of time
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stupid website
Not a good website. 1st time to use it. Ive process the payment and it says successful an hour after, it notified that my booking has been cancelled without an explanation.
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Lack of experience!
Very deceived by their lack of experience and customer service. At least they should bother alerting me if some plan is changed on the route.
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Error
Error saving user. Comes when you want to save your settings. This bug is there from a very long time.. why not fixing it..
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Payment Issues
Bad !!! Payment gateway only credit card, debit card always trouble ! And no another payment gateway !
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Lack of information
They did not provide me with the full information, refused to listen to my concerns, very poor service quality, so disappointed
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simply useless
Just a simply useless website. I’m attempting to plan a route from one place to another and it asks me to do everything for it. If I knew everything in between to points then why would I need to plan it?
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not updated software
The website is very hard to navigate through and is so complicated to do my bookings there, i tried multiple times for it to get declined always.
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Very unqualified staff!!
Very unqualified and boring staff. The staff doesn’t want to do your work correctly and they don’t want to do it properly.
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Bad experience
Very lazy and unprofessional, I am not satisfied with their services, it is very expensive and not worthy to use.
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Tired of trying
Spent a couple days using this website, so I could get good pricing and able to add info about my child having disabilities but gave up bc I was tired of trying to get what they said I would and didn’t. Don’t recommend!!
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Poor service!!
The tour bus was not on time in the tour, had to wait for so long and had to call them several times no response.
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No response
They are overpriced and do not respond properly when asked about the services provided, i do not recommend it.
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SHabby and unorganized system
The system is shabby and hard to use, you cannot easily make changes instead will have to do everything from the start again, it is not worth the efforts.
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High prices
Not enough activities are covered in their list and all the main sights are not even available, how do they expect us to pay full price for this.
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Could not find services list
I couldn’t find the packages of services they provide, it was pretty expensive, but that doesnt matter if the services are listed in the right way for me to choose easily, it is just a scam.
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Don't get trap in this site
They will show you cheap option on site once you book they will call you pay the difference so either you cancel or pay the difference .if you ask them cancel the ticket they will tell you within one month money will back.
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Horrible customer service
They have horrible customer service. They have no way of talking to their clients when you want information. I will not suggest them
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No customer satisfaction
They seem new to the business and do not know how to handle customers in terms of knowing and understanding needs to fulfilling them.
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Be smarter and steer clear!
This travel website does not have a package page. The pricing is not constant. The price list changes significantly each time I visit. Employees are really unwilling to even respond to your questions.
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Bad customer service
They have bad customer service. They have no manners when talking to the consumer. I won’t advocate their services for any trip purpose.
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Lack of compassion
I hate how they have no compassion for the job they do, they lack service quality and are rude to customers
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Useless websites
Terrible app, I lost 500$ because they booked the wrong place. It is very useless .
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Incredibly foolish
The website might look all polished!!! It was incredibly foolish of me to book a destination through this website.
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Incredibly foolish
The website might look all polished and shiny, but it is not to be used in any way to plan. It was incredibly foolish of me to book a destination through this website.
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Irresponsible
They were hard to keep in touch with, I didn’t get full information based on the booking details, they only talked about the prices and asked me to choose based on that. Very irresponsible.
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Harder to locate
Harder to locate venues and navigate to leave a review. I want to find info quickly. This one is not user friendly. Only shows previous searches.
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Disaster Websites
Don’t rely on this website, if it’s the only place where you have all your reservation information! Maintenance it’s not scheduled.. not notified to users, so you just end up not being able to access your information when you need it. seriously disappointed and Disaster .
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High priced!!
Documentation and processing takes a really long time. Its hard to even get in contact with them. They were also really overpriced!
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Worthless website
Worthless website for hotels. No prices displayed on the map. Have to open every pin. Can’t sort results by price or filter for price.
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Time consuming
Their reservation option isn’t user-friendly. It gets stuck and makes you frustrated again. It took me three hours to buy my ticket, as I couldn’t leave halfway through the process. This is a time-consuming option that is not recommended.
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No refund
Do not trust this travel website, it is fraud and they cancelled my flight without even giving me a refund. I wasn’t even informed about anything.
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No support from customer service
HORRIBLE….I Clicked on one hotel to book and was booked at another in a different location. Was told I would get a refund or be able to change my reservation…No support from customer service ..They didn’t respond..
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They wont respond
Absolutely busted system. I need to change the date and they keep emailing the property which obviously doesn’t ever get a reply..so I have to contact customer service, and when I contact customer service.. They wont respond..
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Bad experience
They lack credibility in their services, it is not convenient to book online because of the payment methods. They should be more accomodating and have several options to choose from for those who would need them.
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Frustrated!!!!
It bothered me to speak to their tour agent, it was so unpleasant and they were not even adequately answering my questions. I was really frustrated!
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Absolutely useless
Absolutely useless …Won’t open, but my phone will occasionally pop up with a “Dotravel not working” notification…
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Not trustworthy
The prices are not consistent, they are very pricey and they do not give the full information, i do not trust them
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Not helpful at all
I am not sure what happened with this websites but it is no longer helpful for planning trips or saving restaurants or activities that you want to do on your trip. It appears focused on booking your hotel only. Not helpful at all.
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Website is always down!
The website is always down and the customer service is super bad, they are unaccommodating and rude, and not ready to help you with anything.
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Terribly high priced.
After charging an unusual amount they conduct really terrible encounters. Dealing with the company’s personnel and tour guides proves to be a challenge in and of itself!!
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Its a scam
Please avoid using their services if you are looking for a peaceful journey. I knew them from an online ad and then discovered that it’s only a scam and that it’s worth no money.
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' Bad experience '
We had extremely poor and bad experience in booking via Dotravel.com…Unable to create account with “password 8- .. characters ” ; mixed special characters? Mixed case? Nothing works Facebook login also fails..
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big story tellers
worst experience ever had…14mon passed yet no refund no particular contact number no they are playing with customers…they are big story tellers…please blast such worst company..
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not accomodating
Ive been trying to reach them for a week, they are not accomodating, just rude and they ignore you and do not try to help you whatsoever.
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STAY AWAY FROM BOOKING
It is impossible to resolve problems with this agency. Communication is virtually impossible. They do NOT have a customer service center that works with telephone or email.
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Tons of frauds
This website has tons of frauds posing as agents scamming users and then will stop responding to your calls and messages. No support will be either provided by dotravel…
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Dotravel scams you
Can’t get in touch with a customer representative to ask one simple question. Unless you have an itinerary, Dotravel doesn’t want to talk to you. It will not allow me to use my reward points. And yes I use the PAY NOW button, it reverted back to the regular price. My phone’s battery went dead waiting on a representative. Loosing this customer as well as passing word of mouth that Dotravel scams you!!!
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horrible
Horrible payment experience. This websites kicks customer out when applying voucher, then doesn’t allow deleting of unusable booking and customer if forced to wait until the booking disappears. Waste of time….
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Poor customer service
Poor customer service… Basically, you can’t reach out to anyone who can help you. It has been over a week and frustrating experience, not being able to reach customer service at all.
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Rude
They are rude and unaccommodating, was not happy with the service.
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Need better employees!
Conduct very poor experiences after charging an exceptional amount . Dealing with the kind of employees and tour guides the firm offers which proves to be a hurdle in itself!!
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Decieved!
Deceived by their lack of technical expertise and customer handling. They don’t even answer my calls!!!
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Bad experience
Lack of credibility in tourist programms, do not trust. They are just after your money.
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Time waste
I am extremely upset …websites are very slow cannot book anything ..I contacted the support team also …no support …waste of Time!
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poor
It is very useless… This app only promote certain website and doesn’t show lowest prices, misleading.
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Terrible app
Terrible app!!! This is the worst ? experience I’ve had since they started not being able to talk to customer service live, it is very difficult to get though.
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Inconsistent and unprofessional
This travel website lacks a comprehensive package page. Price is not consistent, and each time I visit, I see a significant change in the price list. Employees are hesitant to answer your queries let alone to hold a proper conversation. A lot of better options available than this one.
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disappointed
The app worked for only 3 min .. I didn’t even reach checking out. The app doesn’t work at all so disappointed
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Improve client support
The way they speak is very immoral. Enhance your client support, please.
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Clients are ignored
Customer service is atrocious. In order to receive a reimbursement, we are made to wait for months and receive responses that is unrelated to your complaint. Customer service doesn’t comprehend our issues completely. Mail support is likewise non existent. Would recommend to stay away from their trap.
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No refund!
I purchased tickets, but because of Covid, my flight is still canceled. So, I emailed them for help with my refund They just told me to wait and I still have not received any news after 6 days
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horrible experience
Worst experience never buy ticket through this app. If you want to waste your time and get stressed, then book a plane ticket with this horrible company. They will treat you like trash.
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Disaster
This has been a disaster. I several crashes during booking and when it finally processed it had the wrong dates, it took 3 hours to reach someone at DoTravel just to be told the hotel no longer had rooms and there was they nothing they could do. Slept in car, called almost every day since and get told a manager will call back and no call back. It’s been over a week now and have still been unable to speak to anybody In management or resolve issue. Very unhappy
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Rude and unprofessional
A diverse range of con artists is what they are. the employee was so uninterested to answer my queries. They keep shifting the itinerary without running it by you. Also the hidden charges were a big surprise. Totally not worth it.
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Not recommending
They aren’t providing us with any proper information and the tour guide sounded soo rude, didn’t even feel like talking to him. I don’t know whom to contact.
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worst websites
Buggy Websites and app. This has been a disaster. I several crashes during booking and when it finally processed it had the wrong dates. what a terrible service, first of all they say get more points. But they won’t let you buy anything from the app.
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worst websites
Buggy Websites and app. This has been a disaster. I several crashes during booking and when it finally processed it had the wrong dates. what a terrible service, first of all they say get more points. But they won’t let you buy anything from the app
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worst service
This is a very bad websites for travelers. SCAM!!!! the screen Flickers and the app closes automatically, letters also smudge while scrolling.
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Rude employees
I called the headquarters to find out how many luggage allowances and the man kept the phone. The guy told me to call again after I had bought the ticket. When I called them again he said they were unable to include the main office baggage allowance. The employees are rude.
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Worst experience
Worst experience never buy ticket through this app. I made reservations online and the transaction didn’t go through. Shortly after, one of the agents called me and offered to assist me make the payment online. I requested for the summary of the schedule and it didn’t tally with what I had online. In less than 1 minute, after the transaction I asked for rectification (which was declined) Finally I paid $150 USD to reschedule the flight. Hopefully this is my first and last time to use this service. Very disappointed. Beware.
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bad
There is an issue with validating OTP via mail. Type username. Type email It will take to you OTP screen. Check mail you get OTP. try to type in OTP screen. Expected : It should allow to type OTP in combination of small letters and capital letters. Actual : it’s not allowing to use capital letter, thought there are some capital letters in OTP. Fix: Either don’t send Capital letter in OTP. or Wherever you validating OTP, make it case insensitive.
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Dull employees
Extremely incompetent and dull employees. They dont want to do their jobs properly then what is the use of sitting in that post.
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Very bad service
Pathetic user experience, their website is a crap and worst customer service I have witnessed. Not reliable at all.
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Waste of time!!!
Quite deceived by their lack of expertise and customer treatment. Atleast bother to tell me if the itinerary changes a certain schedule. Respond when I am calling at least!!!
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Poor
Do not use this travel website . They are a fraud. I booked a flight which they claimed as refundable if canceled. But when i canceled it, they gave no refund and their customer support is also not helping .
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No response
Very worst customer service. They say to avail flexifly option to buy . But for refund we have to run behind them.. after 1 month a reply will come which doesn’t related to your compliant. I assume support didnt read and understand our complaints properly… no customer care number to contact them in instant . Mail support also worst. no response
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Very high prices
The ticket rates are extremely high and when I compared them with other sites and travel agencies, it is was too expensive. You can definitely get better prices
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Bad tour guide
I was on my honeymoon with my husband and we were instructed to be in the hotel lobby by 9am. We were exactly on time but the tour guide reached at 11am and he didn’t even bother to give us a reason. He talked the bare minimum throughout the tour and would only speak to us if we asked him something. His answers were usually just one worded. Such a horrible experience!
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Not stable price
This travel website doesn’t have a proper listing of packages. Price is also not stable daddy and every time i visit i could see lot of difference in price listing.
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Not a good travel agency
I made a booking for a travel to germany. At first everything was assisted by the service team later to then when i wanted to make modification on booking there was no assistance and it was complete disappointment for me.
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Ill Mannered Tour Agent
Tour agent don’t have manners that how to deal the with the tourists, before getting booking with them, I want the proper information about the tour but when I asked so many questions about the destinations he said you will get to know at the time of itinerary.
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Skip few location
I have made a booking with them for tour to Italy, as they mention at the time of booking that they will offer visit to 8 famous cities but they restricted their visit to 6 and said that they have the issue of accommodation, which is really not nice, they have to manage this before time.
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Not recommend
I booked for a trip and there was no cancellation remarks while booking. I wanted to make cancellation of the booking and i thought it’s refundable with little cancellation fee. But they took 100% cancellation and when i contacted them there was no proper response.
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Fraud!
I have booked tickets online through the website, my amount was deducted from my account when the tour days near I made a call to them, they didn’t call me, so when I called them they said we didn’t receive any booking from your side. I even forward them a confirmation message still they refused.
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Not prefer them
I have contacted them to book the trip with my family, but the agent said we only take two persons per booking, not allowed more than two, I said I will pay you extra but he refused.
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Fake activities
This platform offers fake activities in order to attract people for booking. I contacted one of the companies that have the activity, as DoTravel claim on their website. The representative said that there’s no such activity at their place!
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Waste
I planned for a trip to Germany by booking through this website. They didn’t provide me any discounts they just claimed to give me discount so that’s the reason i made a booking but it was a waste to book through this website rather you can book directly.
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Nothing to discover!
Discover better with them? NO! They don’t offer any places to discover. They’re offering traditional places in the countries provided on their website. Nothing new and nothing to discover.
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Rude Tour Agent
I had tried to contact them for their upcoming trip, but it makes me upset when I talked to their tour agent, he was so rude not properly answering my queries. That was annoying.
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Not good
I made a flight booking pacakge to them for a tour to Europe. Later i wanted to cancel the tour since i had a different plan. They promised me for full amount refund before 72hrs of travel. But once i wanted to cancel they said cancellation charge has 50% penalty.Highly disappointed with there bad service.
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Prices are Up
Their prices are relatively higher than other tourist agencies, I check the prices of the same destinations offered by other agencies and I feel the difference of 40% between their rates! not worth it to spend that much amount on one trip!
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Ill mannered
They have poor customer service ever, they don’t have manners how to talk to their customers when they ask for some information, I will not recommend their services for any travel purpose.
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Not Worth it
I and my friend both had traveled together with this company, the journey was okay, but the hotel in which we stayed was not nice, we paid for a five-star hotel room and they provide us some random room there was no proper ventilation, AC was not working and they didn’t provide us any alternate for this! Not Recommended!
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Unhelpful traveling team
I am so disappointed with this company as I tried to book a trip for my next vacation on their website, but there was a technical issue. I contacted their team, but they didn’t show any care! I was wondering how careless they’re.
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Extremely high prices
When I searched for some activities in Dubai as this is my next destination on my vacation. I found that their prices are really higher than the institution of the activity itself!! I don’t know why they’re making their prices so high like this. Disappointing experience.
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Hard to Reach them
There is no proper information given on the website, even the contact number they provided for queries are not working. It is difficult to reach them either by visiting the website or by calling them.
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Pissed off
Their booking option is not user-friendly, they’re stuck again and again and makes you frustrated and it took two hours to my ticket online, as I ready half done so can’t leave in the between. Not recommended it is a seriously time-consuming option.
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Inconvenient
They just linger on your documentation process and make you frustrated and their prices are not even affordable. Try to find a better option. Thumbs Down.
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Poor coverage
Not all the attractions and activities are covered. I found out a better application with better prices and the other one included more than 100 extra attraction and activity which were not covered by DoTravel.
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E-Ticket Issue
There was an issue with the E-ticket received in the mail. I tried to contact the service team. They replied that it will be solved in few minutes however, I wasted more than 4 hours that day!
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Highly priced attractions
I compared prices of the website vs the the attraction pricing list and found out that it was a way higher than I imagined. I paid more than 100 USD extra that I would have saved. Not recommended!!
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Expensive
They do not have affordable prices at all. They are extremely expensive with their pricing for the most basic travel needs. Please do not give them your money and ruin your journey for yourselves. Stay away from them
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Scamming the tourist
I booked a tickets from them and i didn’t receive any acknowledgement for 5 days. After making a call to their customer care i received a proper response after 5 days and got my tickets booked.
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Disappointed
If you are really looking for a calm travel option, do not use do travel website . They are just going to waste your time and delay your journey so much more . They will not fulfill their promises . Please stay away from them Do not recommend it.
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Disappointed
If you aere looking to travel with any peace of mind then please avoid using any of their offers and services . Got to know them through an online ad and then realized it’s just a scam and not worth the money at all . Do not recommend.
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Useless
A very complicated website to even try to use . The interface isn’t user friendly and it is very time-consuming o get through them for what you need . I would not recommend you to use these services at all. 1 Star .
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Disappointed
I struggled to purchase a ticket with do travel and I could have done it much easier without an agency like them . The prices are very high as well and you could find affordable options elsewhere and not waste your money on this .
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Disappointed
It was very hard to get hold of them to get more details reagrding a booking . Do not advise to use this if you are looking for an easy option .
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Very Inconvenient!
This is not easy to book online. It has a lot of information to fill up. Very inconvenient especially to those who are old and not techie online. Thumbs down!
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Very Slow and Inconvenient
This is not a convenient platform to book online. It’s my first time to used this platform since they offered a lower rate but I had a bad experienced with it, the system is very slow and every page takes 3-5 minutes to update.
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Very Hassle
Nowadays travel is not necessary yet. And I do not recommend this agency for the travel process due to a lot of documents they required. Very hassle!
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Unhelpful and Unprofessional
They have a poor and bad customer service. I asked about their travel rates and other staff but I was just told to just visit their site. It’s not professional at all, they should treat their customers well.
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High Rate
I’ve been waiting for a promotion for their travel rates but they don’t offer one. I’m not interested with this. I will look for affordable travel rates.
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Not interested
Nowadays it’s not advisable to travel yet. Besides their travel rates are high. Not interested!
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Expensive
There are a lot of documentation process. It’s not convenient for me. The travel expenses are quite expensive as well.
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Unprofessional
The customer support are unprofessional. They should learn how to handle their clients properly because this is part of their job.
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Unprofessional
At first I was attracted by their campaign name “Travel smart, Do better” but I was disappointed when I tried to check their website it took so long to open it. It’s not smart at all!
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Poor
I do not recommend using this service, they do not fulfill the promises they make. They are difficult to reach and their employees are not approachable. I would not use their service again.
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Not recommended
I do not recommend them, the company has very low quality customer service. My time was wasted, I do not recommend using their service as they are not professional.
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Really bad service
Dont use their service you’ll just disappoint for their very poor manners.
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Ignored calls
Called them many times they’re not answering my calls even emails. I dont know what’s their problem.
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Never again
Booking a tour in this agency is a bad move I’d ever made. Rude and unprofessional CSR will never booked them again.
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Slow
Very slow to respond my emails
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Bad
Treat their customers bad everytime i ask them the tours.
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Misleading
They always offering services they don’t have. Scam
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Useless
I bought tickets but my flight is always cancelled because of what’s happening now.. So, I email the Customer support and told them I want my refund, they then told me to wait but till now I dont get my refund!!
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Unethical
So Unprofessional! very unethical way of talking. you don’t expect everyone to know everything you know. please improve your customer service.
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Cheaters
Cheated and sold tickets of our charter flights directly to other people’s of their own .. Not professional behavior.
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Fraud
Very bad and I was given very high price for the same flight I got from this agency! Do not use their service they are frauds!
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Lack of credibility
I do not recommend it .. Lack of credibility in their tourist programs … they Just talk and receive the payment they just took my money.
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Rude service
Very rude service when calling for information. will never use this tourism agency ever again!
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Rude customer service
I called in the main office to check how many baggage allowance and the guy just hang-up the phone. When i call them again the guy told me to call where I bought the ticket. He said that they cannot provide the baggage allowance from the main office. The staff is rude and need to train a proper customer service.
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Extremely rude
I am totally dissappointed in their lack of compassion in the service. The team was rude and crazy!! They did not bother including me in the decision making and then put me off!!
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Irresponsible and ineffiecient
Very disappointing and they do not care about the customers at all. I was scammed and they do not answer my questions and they dont bother telling me the change of plans.
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Not wise
Not wise to book in this agency they didnt bother to talk and uncooperative. Bad customer service.
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A bit pricey
The prices are quite expensive. They were hidden charges we were shocked about our expense. Not recommended
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Bad customer service
The customer service is bad they are too lazy to entertain the customers. They reply really slow. Not gonna recommend this to anyone.
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Bad service
Very unprofessional and lazy staffs i try to inquire to them many times but I only get a very late response.
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time wasted with them
Very disappointed by their lack of experience and their way of treating customers. Atleast bother telling me if a certain plan on the itnerary is changed. Atleast pick up my calls!
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