KLM.com – Royal Dutch Airlines

KLM was established on 7 October 1919, making it the world’s oldest airline still operating under its original name. Operating out of its home base in Amsterdam, the KLM Group served its global network with a fleet of 214 aircraft in 2018, employing 33,000 people. In 2017, the KLM Group generated 10 billion euros in revenue.

Summary

Name: KLM.com

Description: KLM was established on 7 October 1919, making it the world’s oldest airline still operating under its original name. Operating out of its home base in Amsterdam, the KLM Group served its global network with a fleet of 214 aircraft in 2018, employing 33,000 people. In 2017, the KLM Group generated 10 billion euros in revenue.

klm.com

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Comments Rating 3.52 (83 reviews)
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5

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83 Comments
  1. Very easy interface

    • (4)
      Overall Rating

    Good, easy interface and works well except that each time the boarding pass is opened (after locking phone) the screen takes ages to refresh.

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  2. reliable book

    • (4)
      Overall Rating

    Very easy to use with reliable book with cheaper tickets. Some inconveniences e.g. If I click on flight status for a given flight, I shouldn’t have to enter from and to, it should already know that

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  3. Top service

    • (4)
      Overall Rating

    KLM service was top notch both ways. Flight attendants were very attentive and friendly they handled a few difficult and demanding passengers professionally. Food was okay.

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  4. Simple and easy

    • (4)
      Overall Rating

    Simple and easy to use. Check in and directly choice of seats. I would want to use the same service in future and also would recommend it to my friends. Thank you KLM

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  5. good

    • (3)
      Overall Rating

    Mostly fine, but doesn’t let you do everything. It would be great, for example, if you could use it to enter API for when travelling to the USA.

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  6. Reply
    Lilyanna Rodriguez June 22, 2021 at 6:41 PM

    Not bad

    • (3)
      Overall Rating

    I’m wondering where the feature is to upgrade your seat. Only economy seats are shown with the new interface.

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  7. Very useful

    • (3)
      Overall Rating

    Great Website. Very useful, intuitive, and pretty. That’s always a nice combo, especially when travelling.

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  8. Reply
    Bradley D Smeltzer June 20, 2021 at 8:00 PM

    good

    • (4)
      Overall Rating

    Very easy to use. They give you all the information . Easy to find and book flights, buy upgrades and check in is quick and easy.

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  9. Affordable

    • (3)
      Overall Rating

    Slow services but it is affordable and the customer service is good, they need to be more professional and it would be excellent but i do not mind their services

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  10. Great service

    • (4)
      Overall Rating

    Ive used their service once, i am very pleased with the results, they are super kind and accommodating, i will use it again

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  11. good experience

    • (3)
      Overall Rating

    The service quality is really good but sometimes they take a long time to finish the work, the waiting can be tiring but otherwise trustworthy company.

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  12. Fast resolution!

    • (4)
      Overall Rating

    Within three hours of no phone contact, I had raised a complaint and had the problem fixed. Really valuable for such a fast and satisfactory resolution. 

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  13. Polite Staffs

    • (4)
      Overall Rating

    KLM is one of the royal airways. The Klm staffs are very polite. At check in counters smoothly handled. There service is very good and soft caring.

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  14. cheap flights

    • (3)
      Overall Rating

    The KLM are the cheap flights .the flight was on time .it took little time at checking counter it was done and dusted fastly.

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  15. Manage Fights Easily

    • (4)
      Overall Rating

    Very good platform for flight booking. This website is very user friendly to manage and it will give all the information also.

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  16. Easy changes

    • (4)
      Overall Rating

    Very easy to navigate, great urgent booking and changes. I booked my round trip flight in just a few minutes.

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  17. I like it

    • (4)
      Overall Rating

    The website is very inovative. I like it…good and updated info of flights.

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  18. flight options quickly

    • (4)
      Overall Rating

    Easy to use and able to find numerous flight options quickly. Makes my flight booking very easy.

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  19. Convenient

    • (4)
      Overall Rating

    Very helpful and convenient…I could follow up my itinerary, made my check-in, choose my seat, everything in the comfort …Nice websites..

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  20. good service ever

    • (4)
      Overall Rating

    I have used KLM flights Europe to Asia Mostly. Always satisfied with the service, food and care…The crew was friendly and served hot drinks after meals.

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  21. Comfortable journey

    • (4)
      Overall Rating

    It was comfortable journey. on time, no delays and food was good. overall I like this airline. I would like to select this airline for my future travel also.

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  22. Quick Boarding passes

    • (4)
      Overall Rating

    This is a very good app if flying KLM. Boarding passes just appear several hours before the flight.. that is neat…

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  23. good

    • (3)
      Overall Rating

    The flights are usually ok and not delayed. seating space, too tight and therefore uncomfortable for long distance flight. They sometimes don’t have vegetarian food….

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  24. comfortable while travelling

    • (4)
      Overall Rating

    KLM royal airlines I would say is the best one till now whenever I have travelled to Europe I always use KLM as the service is so awesome and makes you feel really comfortable while travelling..

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  25. recommend

    • (4)
      Overall Rating

    One word to describe this website: Exceptional! Easy to search. Places appear before you even complete the search. Figures are realistic. Travel information provided. I am really impressed. I highly recommend this websites to all travelers!

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  26. Quick support

    • (3)
      Overall Rating

    I have made a booking through KLM website . Then after making the payment I found out there was an error in the process and the booking did not go through. I called the helpline number .They immediately solved my issues. Thank you KLM…

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  27. cheap tickets

    • (4)
      Overall Rating

    Very effective searching flights for flights on dates…I like this websites…its useful and helpful!!! Best for cheap tickets .

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  28. easy to book

    • (4)
      Overall Rating

    Easy to use and able to find numerous flight options quickly. Good price compare with distinct website with extra discount avails. It is good for flight ticket booking

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  29. good

    • (4)
      Overall Rating

    Very effective searching flights for flights on dates…Very interesting and good price comparison…Really I like KLM .its useful and helpful…

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  30. good app

    • (4)
      Overall Rating

    I really want to give the app a 5-star ranking, but I can’t. The reasons: 1) After I checked-in I was not able to add more passengers with the same booking reference to check-in afterwards, so I called helpline. The Helpline was not able to help me and said that he check-in had to be done at the counter.

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  31. cheap price

    • (4)
      Overall Rating

    I use this application and I like it because it is very simple booking tickets for plane and very cheap price . I recommend this application!!!

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  32. good

    • (4)
      Overall Rating

    Good experience, nice app to change and manage fly, everything is clear, good and modern company

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  33. great booking app

    • (3)
      Overall Rating

    Very Useful for booking flights. The website is awesome!!!! Great help with planning and tickets all on the phone.

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  34. Easy booking

    • (3)
      Overall Rating

    You can search and book flights easily through this Websites!!!!! but a few months now the app stops ….

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  35. Best app

    • (3)
      Overall Rating

    Best part of this flight booking app , they are not charging convenience fees. Please continue it….but It keeps crashing when I search something .

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  36. good

    • (4)
      Overall Rating

    I use this app for pretty much every single trip I’ve gone on. Navigating the app is very easy and they also show you very affordable prices for plane trips.

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  37. App Issues

    • (3)
      Overall Rating

    I travel a lot and I’ve used various sites to book my ticket online. Last time I used this app and I can say for sure… I’m never using anything else! This is by far the best app to find cheap airline tickets but sometimes the app keep closing on its own. Please fix it!!!!

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  38. Cost efficient

    • (3)
      Overall Rating

    Airlines tickets are very cheap when compared to all other airlines. I can easily make cancellation at any time i wanted which is the reason for me to book tickets with them. Good and efficient costumer care service.

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  39. useful app

    • (4)
      Overall Rating

    Really useful app!!! One of the best airport apps I have downloaded tells me everything I need to know. but customer care service really bad!!!!

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  40. no support

    • (3)
      Overall Rating

    In general app is good. But I had a very bad experience regarding cancellation of one of my booking. They refunded me very less amount. I contacted the support multiple times. They were not able to figure out

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  41. Easy to book

    • (4)
      Overall Rating

    So simple, so easy to book a flight in the this app. Good service, I travel a lot and I’ve used various sites to book my ticket online. Last time I used this app and I can say for sure – I’m never using anything else!

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  42. perfect app

    • (3)
      Overall Rating

    App is perfect, very helpful when planning trips. It was worth downloading the app and getting a smooth access. Great experience to have this application. Really impressed with this application. Go for it but irresponsible customer service.

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  43. good service

    • (4)
      Overall Rating

    I am finding my tickets through Klm regularly. Usually, everything go well.
    I also have an experience of being redirected to 3rd party website, which tried to rip me off big time. In that case, KLM helped me get my money back. Thanks for the support!!!

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  44. Nice

    • (4)
      Overall Rating

    I had raised a compliant and got the issue resolved within less than 3 hours without giving a phone call 😊 Really Appreciable for such a quick and satisfying resolution. Keep Going

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  45. Staff

    • (3)
      Overall Rating

    Nice app and KLM is always my first choice when booking flights but there are some issues which make me uncomfortable that staffs are behaviour not good.I have an worst experience while contacting the customer care

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  46. Email respond

    • (3)
      Overall Rating

    Did not get any emails from KLM. Reliable App. Also, easy to contact Customer care support. My one problem is that Emails not receiving properly.

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  47. Classic one

    • (4)
      Overall Rating

    Flight is good and tickets is also very cheap when compared to other airlines. Its very good for short travel. Staffs are very polite. Comfortable seats to travel.

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  48. Comfortable to travel

    • (4)
      Overall Rating

    Flights are cheap when compared to other flights booking ive did. It was a comfortable ride when compared to other flights booking. Only drawback is there was high cancellation charge and which is not good for travelers like me.

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  49. Not that good

    • (3)
      Overall Rating

    Very delayed service. I booked on there package for a vacation and there was a delay in every process done. Flight was all not that good. Needed more update on team and service.

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  50. Cash refund declined!

    • (1)
      Overall Rating

    I booked a flight for my next vacation but lately, I found that I’ve so much thing to do at this time so I couldn’t travel. I requested to refund my money cash. Unfortunately, they declined my request as they only accept card refunds!!

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  51. In flight entertainment

    • (5)
      Overall Rating

    I’ve been traveling by KLM airlines for more than five years now. This airline is my favorite as it offers perfect features regarding the flights. They’ve amazing flight entertainment including wifi, TV, and movies. Every time I travel with them, I really enjoy the trip so much.

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  52. Long time refund

    • (3)
      Overall Rating

    KLM is my favorite airline in the past 10 years, but an issue happened with me in my last vacation booking. I booked my vacation, afterward, I wanted to cancel it. The refund of the tickets took really a long time while it can only take two days maximum!

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  53. Duplicated seat

    • (1)
      Overall Rating

    I found myself and other passenger having the same seat number, flight number, and flight day!! The crew is arguing and I do not know what to say actually but it was one of my worst flights ever with KLM.

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  54. Right on target

    • (5)
      Overall Rating

    I have been using KLM airlines for two years now. To be honest, I don’t know how my trips would be that perfect without them!

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  55. Payment issue

    • (5)
      Overall Rating

    While booking a trip to Italy, the website crashed. I was at the payment step, the money was debited from my account but the KLM website shows that there was no transaction made. Just ten minutes later, I found an email from the company apologizing and saying that it was a mistake from their website and they’ll solve it. Perfect service!!

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  56. Flights are not that good

    • (3)
      Overall Rating

    I booked a flight on klm. It was my first time in booking flights in klm. Everything is all ok not that much to the grade. professional staff’s are there to handle the passengers. But flight standards is not that much as i expected. Overall its not a bad experience.

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  57. High prices

    • (2)
      Overall Rating

    I decided to go on vacation to Germany, so I searched for the prices of the flights. I found that KLM airline’s prices are higher than any other airline. Quite expensive for the flight services offered!

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  58. Delicious meals

    • (4)
      Overall Rating

    Most of the airlines have average taste meals on board. Unfortunately, KLM has the best and most delicious meals I’ve ever eaten on any airline. Perfect taste and service.

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  59. Always updated

    • (4)
      Overall Rating

    They have a very knowledgeable customer service team. As I booked a trip ticket to Rome, few days before the flight date, I found an email from KLM stating that the trip will be delayed one hour. They also called me to confirm that I’ve read the email.

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  60. Great offers

    • (5)
      Overall Rating

    This airline really offers great offers on many of their trips around the world. I love traveling so much and this is from my favorite airlines. In the last two years, I didn’t travel on any airline except KLM!

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  61. Good prices

    • (4)
      Overall Rating

    Whenever I want to book a ticket for a trip for me and my family, I always go to KLM Airlines. As their prices are good and reliable than most of other Airlines. In addition to their staff who doesn’t care about anything except customer satisfaction.

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  62. Perfect staff and amazing flight

    • (4)
      Overall Rating

    Great and very helpful team. They’re so friendly and always wanting the satisfaction of the travelers. The meals are perfect and the flight was impressive. The experience was more than perfect for me. For sure I’ll travel again on their airlines.

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  63. Reply
    Victoria rosiland March 9, 2021 at 8:15 PM

    Cost effective

    • (4)
      Overall Rating

    Flight tickets are affordable and there is slight delay in updating flight status. Safe to fly anywhere around and i travelled more than 5 times with no inconvenience.

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  64. Best

    • (4)
      Overall Rating

    One of the best Dutch Airlines that I have traveled with in my entire life. If you’re relatively new, I would totally recommend you to look into KLM. Really really comfortable journey regardless of how long your plane is. Felt very much at ease when using them.

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  65. Good journey

    • (4)
      Overall Rating

    How do you say services multiple times and have been thoroughly satisfied with their plane services. Really good stuff who will be always there to help you and give you things and reassure you when you are worried. Was very quick and comfortable journey. Would recommend.

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  66. Safe travel

    • (4)
      Overall Rating

    Their airline service is very good and very safe to travel. Every update is given to you on time. So far i have travelled 4 times. I never had any problem while travelling.

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  67. Safe

    • (3)
      Overall Rating

    Used their service only once but very good service. Very kind and helping staff and my elderly parent also felt very welcomed in the plane throughout our journey . The food quality was good too , Safe and secure journey .

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  68. Good service

    • (3)
      Overall Rating

    Traveled with KLM once but they had excellent services throughout the flight . The spacing was good and the food also was very satisfactory . The journey felt very safe and calm . I would gladly fly with them again .

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  69. Very good service

    • (4)
      Overall Rating

    Really good service. Loved the flight that I had with them . They provide good food too .

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  70. Very Slow

    • (1)
      Overall Rating

    I already booked with them and my ticket is refundable but when something came up I cancelled my flight and requested for a refund. Until now still waiting for my refund. I’ve waited for almost a month now. I’m very disappointed, they have a very slow service.

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  71. Affordable

    • (3)
      Overall Rating

    They have a lot of choices for travel and they offered an affordable rate. I’m planning to have a vacation on April and I will surely book with them.

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  72. Worst

    • (1)
      Overall Rating

    Worst Customer service! Imagine she let me waited on the line for 30 minutes because she was asking her supervisor regarding my concerns. What a crap!

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  73. Great Job!

    • (4)
      Overall Rating

    Great customer service! Thank you Ms. Supervisor for helping me and answering all my questions. I will surely recommend them to anyone!

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  74. Good Customer Service

    • (3)
      Overall Rating

    I just want to commend to the Agent who gave me detailed information about KLM. Nice services, good customer support but the travel rates are quite high for me. I’m not interested for now.

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  75. Horrible

    • (1)
      Overall Rating

    Horrible experienced. They have an ungrateful customer service. I’ve been nice to the customer support but he didn’t even appreciate me and he’s not friendly at all.

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  76. Dedicated and Knowledgeable

    • (3)
      Overall Rating

    Being the oldest airline this shows the fact that they are knowledgeable, dedicated and unshakable. I checked their services and it’s good offer. More years to come!

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  77. Excellent

    • (4)
      Overall Rating

    I had a great experience using their service however there is definitely scope for improvement. I will definitely use their service again, Great staff and customer service.

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  78. Wonderful Experience

    • (4)
      Overall Rating

    I had a great experience using their service however there is definitely scope for improvement. I will definitely use their service again, Great staff and customer service.

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  79. really nice and good price

    • (4)
      Overall Rating

    great service and they have really comfortable flights. They are really nice and have great prices and routes

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  80. Could add more flight route

    • (3)
      Overall Rating

    They have impressive flights and services and the experience flying with them was really memorable. I am glad i could take this decision with them. Althought they could add more flight routes.

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  81. Oldest but Greatest

    • (4)
      Overall Rating

    This might be an oldest airlines but they are great on attending the passengers. They serve a delicious meal and all the flight attendant there is always smiling so warm. Great people and great airline I must say.

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  82. Memorable one!

    • (4)
      Overall Rating

    Service is super friendly! they have great destination and mile rewards! the overall experience was great!

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  83. Great

    • (3)
      Overall Rating

    Great service and comfortable flights. They do not have flights to all parts of the world

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